Opening Times & Delivery Information
EASTER OPENING HOURS
We will be closed from 5.30pm 28th March and will Re-open on Tuesday 2nd April. During these times any Online orders will be processed on Tuesday 2nd April. Any Next day deliveieries will go out on the 2nd April, if there are any problems we will let you know otherwise shipping will commence as normal.
Any email enquiries will not be read or answered during the Easter period but we will try our best to get back to everyone on Tuesday.
Have a very Happy Easter.
We want to keep our deliveries simple, prices low and offer schedules to suit all purposes.
Our Offices are open form 8.30am-5.30pm Monday to Friday. Goods ordered on Friday (Exc bank holiday) will be delivered at the earliest on following Monday however this is never a guaranteed service.
If the products you’re ordering are all in stock and the order placed before 4:30PM your order will be despatched the same day.
On Cable which is offered on a 'cut to length' service it is always best to call to check if this can be dispatched same day. On busy days production may not be able to make cuts after 3pm.
We have been advised by our Couriers APC & Palletforce, that they are still transporting record breaking amounts of packages across the UK. While they are doing a brilliant job coping with the huge increase in parcel traffic, their drivers, depots and customer service teams continue to be under increased pressure to ensure things are being delivered/resolved as promptly as possible. Response times regarding queries continue to be slower than usual. Please accept our apologies in advance for any disruption this may cause.
With the extra deliveries made during the current period the Couriers & Royal Mail are experiencing very high volumes of deliveries, whilst the majority of deliveries arrive on time and without a problem, Next delivery & Pre-Noon service is NOT a guaranteed service and are Non refundable due to delay.
During this busy period - if you need an update on delivery please can you email customerservice@cablemonkey.co.uk rather than call, we will get back to you ASAP.
On Cable which is offered on a 'cut to length' service it is always best to call to check if this can be dispatched same day. On busy days production may not be able to make cuts after 3pm.
Delivery costs to UK Mainland addresses are as follows:
- Next Working Day Delivery - £7.50+VAT, Orders over £200 (ex VAT) FREE
- Economy Delivery (1-3 Days) – £5.95+VAT, Orders over £100 (ex VAT) FREE
- Super Saver Delivery (4-5 Days) – £3.95+VAT, orders over £50 (ex VAT) FREE
- Pre-Noon - £18.00 + VAT (Mon-Fri Delivery. Orders placed on Friday will be delivered on Monday or Tuesday if over Bank Holiday)
Delivery costs for the Scottish Highlands and Islands are as follows-
- Courier Express Deliver (1-3 Days) £12.95 +VAT
- Courier Saver Delivery (2-5 Days) £6.95 +VAT
- Small order Postal Service (2-4 Days) £3.95 +VAT Please note this service is only available on orders under £20 (+VAT) and is not Applicable for Scottish Islands orders
In some areas of the UK Next day or timed deliveries are not available. If there is going to be a delay, we will make the customer aware as soon as we are informed.
Delivery Costs to Northern Ireland, Channel Islands, Isle of Man & Isle of Wight and are as follows:
- Express delivery (2-3 Days) - £12.95+VAT. Orders over £150 (ex VAT) Free
- Saver delivery (3-5 days) - £6.95+VAT. Orders over £100 (ex VAT) Free
**Please note - Our Delivery Services are NOT guaranteed. We are not currently offering Saturday morning deliveries**
International orders are generally received within 5-7 days.
Deliveries are usually made by a courier service, which will require a signature on delivery, please ensure someone will be available to check and sign for your goods.
There may be additional charges for large and heavy items that require delivery to certain outlying areas. We will always inform you of these shipping charges prior to despatch.
Certain deliveries of heavy and large items and deliveries to off-shore and outlying areas are exempt from next day shipping.
Floor Standing & Server Cabinets Deliveries. Delivery of these cabinets are only made to ground floor or loading bays only (due to insurance restrictions). It may be possible for alternative arrangements to be made but this needs to be done prior to despatch and would recommend confirming before placing an order.
Please Note - We do not process orders at the weekend or on any bank holidays. Any orders placed during these times are processed on the Monday (or the first day back after the Bank Holiday). All deliveries, schedules and timescales are made on a ‘best endeavours’ basis, we cannot accept any liability or costs for late delivery of orders.
Our main warehouse is in Braintree, Essex. Most items are shipped form here, on some occasions we do send certain items from different warehouses so if ordering multiple items they may arrive seperatly. Should this be the case we will do try to notify you if there is to be miltiple deliveries.If your goods have not arrived when you are expecting them and we havent advised otherwise, let us know by emailing customerservice@cablemonkey.co.uk and we will send the tracking or POD to confirm delivery. Please contact us within 14 days (7 days on Next Day or timed orders) of order placed, after this time it is not possible to request further information from the courier and if the goods as shown as delivered then we can not be held responsible for orders misplaced after this time.